Yumwear Return & Refund Policy

Every Yumwear product is custom-made through our print partner, Printful, just for you. Because of this, returns and exchanges are limited to specific cases outlined below.

1. Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or defective, contact us within 30 days of delivery.

Email info@yumwear.shop with:

• Your order number
• Photos clearly showing the issue and packaging
• A brief description of the problem

Once verified, we’ll send a replacement or refund at no additional cost. You do not need to return the damaged item.

Source: Printful Return Policy

2. Lost or Undelivered Packages

If your order hasn’t arrived within 30 days after the estimated delivery date, contact us. We’ll coordinate with Printful and the carrier. If confirmed lost in transit, we’ll issue a replacement at no charge.

Source: Printful Help Center – Return Policy

3. Packages Returned to Sender / Wrong or Insufficient Address

If an order is returned to Printful due to:

• An incorrect, incomplete, or outdated address provided by the buyer, or
• The package being unclaimed or refused at delivery

The order will automatically return to Printful’s facility. You may request reshipment to a corrected address once it arrives back.

Buyers are responsible for all reshipping costs in these cases. Refunds are not issued for wrong addresses, unclaimed deliveries, or refused packages.

Source: Printful Help Center – My order is being returned to sender

4. Change of Mind, Wrong Size, or Color Choice

Since each product is made to order, we cannot accept returns or exchanges for:

• Buyer’s remorse
• Wrong size or color ordered
• Change of preference after checkout

Please verify sizing and product details before purchasing.

Source: Printful Return Policy

5. Buyer Responsibility for Costs

Buyers are responsible for:

• Reshipping costs if a package is returned due to address errors, refusal, or non-collection
• Shipping fees related to customs or import duties
• Any additional costs resulting from incorrect buyer information

Yumwear does not cover or reimburse these costs unless the issue is confirmed to be a manufacturing or fulfillment error.

6. How to File a Claim

To start a claim, email info@yumwear.shop within 30 days of receiving (or expected delivery of) your order. Include:

• Your order number
• Clear photos of the issue
• A brief description

We’ll review and respond within a few business days.

7. Legal & Regional Rights

Some countries (like Brazil or those covered by EU consumer protection laws) may grant additional rights to cancel or return orders within a limited period. Yumwear will comply with all applicable consumer protection laws where required.

Summary

• ✅ Free replacements for defective or lost items
• 🚫 No refunds for wrong address, buyer’s remorse, or size errors
• 💸 Buyer covers reshipping or customs fees when applicable
• 📆 Claims must be submitted within 30 days